Because grooming, while convenient for your clients, often requires a significant degree of management by your team (even if it is completely outsourced to a contracted groomer) and a significant amount of space. Plus if your Front Desk are responsible for making the bookings, you are losing critical new and existing client callers who are looking to schedule a revenue-generating appointment.

More: https://blog.upbook.com/route-grooming-calls-away-from-your-veterinary-front-desk

Who can follow up with these inquiries whenever they are not actively engaged in with one of your veterinary clients. This is a similar approach to re-routing veterinary prescription refill calls, and both of these can be used together to further "off-load" you Front Desk - especially useful during peak hours.